Privacy Policy

1. Introduction

HomeDen Interiors, also referred to as “HomeDen Interior Firm”, “HomeDen”, “we”, “our” or “us”, respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, share and protect information when you use our website, request an estimate, book a consultation, schedule a site visit, create an account or communicate with our team.

2. Information We Collect

Depending on how you interact with HomeDen, we may collect the following information:

• Name, email address and mobile number.
• Residential address, project address or site location.
• Interior requirements, room details, property type, project budget and preferred timeline.
• Information submitted through quotation, consultation, estimate and site-visit forms.
• Files, plans, photographs or documents you voluntarily upload.
• Customer-account and login-verification details.
• Communications exchanged with our team.
• Basic technical information such as browser type, device information, IP address and website activity.

3. How We Use Your Information

We may use your information to:

• Respond to enquiries and customer-support requests.
• Prepare quotations and interior cost estimates.
• Arrange consultations, measurements and site visits.
• Understand your design, material and budget preferences.
• Create and manage your customer account.
• Send OTPs and verify your email address.
• Communicate about project progress, approvals, payments and handover.
• Improve our website, services and customer experience.
• Prevent misuse, fraud or unauthorised access.
• Meet applicable legal and record-keeping requirements.

4. Consent

By voluntarily submitting information through our website or communicating with HomeDen, you consent to the use of that information for the purpose explained at the time of collection.

You may withdraw consent for optional communications by contacting us. Withdrawal will not affect processing already carried out lawfully or information required for an active project, transaction or legal obligation.

5. Sharing of Information

We do not sell or rent your personal information.

Information may be shared only when reasonably necessary with:

• Authorised HomeDen employees and project team members.
• Designers, architects, contractors, installers and vendors involved in your project.
• Hosting, email, communication and technical service providers.
• Professional advisers or authorities when required by law.

Parties receiving customer information are expected to use it only for the relevant service or project purpose.

6. Data Retention

We retain personal information only for as long as reasonably necessary to respond to enquiries, provide services, manage projects, maintain business records, resolve disputes and comply with legal obligations.

Unnecessary or expired information may be deleted, anonymised or securely archived.

7. Information Security

We use reasonable administrative, organisational and technical safeguards to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.

However, no website, email service or online transmission method can be guaranteed to be completely secure.

8. Cookies and Website Technologies

Our website may use cookies or similar technologies required for login sessions, security, preferences, performance measurement and website functionality.

You may control cookies using your browser settings. Disabling essential cookies may affect certain website features.

9. Your Choices and Rights

Subject to applicable law, you may contact us to:

• Ask what personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of information that is no longer required.
• Withdraw consent for optional processing.
• Raise a concern about how your information is handled.

We may need to verify your identity before processing a privacy request.

10. Third-Party Links

Our website may contain links to third-party websites or services. HomeDen is not responsible for the privacy practices, security or content of those independent websites.

11. Children’s Information

Our interior-design services are intended for adults. We do not knowingly request personal information directly from children for independent use of our services.

12. Policy Updates

We may update this Privacy Policy when our services, website practices or legal requirements change. The latest version will be published on this page with its updated date.